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Support Hours

Need help configuring or managing your game? We’re here to help! Purchase a block of support hours and we’ll be right there to assist with your needs.

Support hours will expire 1 year from the date of purchase. Support hours can be used across SocialPoint products


Ideas on how you might want to use your support hours:
  • Turn over game building to your SocialPoint Customer success team.
  • Set meetings with our team and your graphics designers and content creators.
  • Training additional team members on SocialPoint.
  • Join brainstorming calls with your event team.
  • Provide dedicated support during your event (with 2 weeks advanced notice and staff availability).

Note: We do not provide host/emcee services.

Dedicated Customer Support Policy for event days:
  • Two weeks advance notice and on a weekday = Customer pays regular support hours
  • Short notice for dedicated support on a weekday = Customer pays 2X regular support hours.
  • Any requests for weekends and evenings with two weeks advance notice = Customer pays 2X regular support hours.
  • Short Notice AND weekends = Customer pays 3X regular support hours.