How Does it Work?

Make virtual events fun again with SocialPoint and the help of our customer success team.

Customer Success Team

Our onboarding specialists will get you ready to rock and roll in no time. We will help you set up your game and get ready for a fantastic virtual (or in-person) event.

What WE Do

  • Create the game software
  • Manage software platform
  • Configure based on your brand and content
  • Provide game and technical support

What YOU Do

  • Advocate for your brand
  • Provide game content and graphics
  • Manage onsite equipment and experience

Our Process

Get Started

Order Online

Place your order online. Your game can be ready to play the same day you order.

Complete Onboarding Form

Look for your onboarding form. We will use your answers to help you get setup and ready.

Configuration

Set up your game

Setting up your game is super-easy, even if you’re not tech-savvy. We offer several features for personalizing your game theme, questions, and game play.

Show off your Brand

Whether you upload a logo or build out a new theme, we offer tools seamlessly integrate your brand.

Rehearsal

Ready. Set. Go.

After you have rehearse a few times, setup a 15 minute rehearsal with our Onboarding Specialists to answer your advanced questions. We will show you how everything works and we will show you the common obstacles and how to avoid them.

We've got your back

Find answers in our how-to-guides and online help, or use live chat for quick questions .

 

Play

Launch Your Game

Start your game and share your screen. You are ready to play virtual Trivia!

Export Data and Leads

Easily transfer leads from your dashboard into your favorite CRM. Download all of the data you captured into excel for next steps.

Get Started

Order Online

Place your order online. Your game can be ready to play the same day you order.

Complete Onboarding Form

Look for your onboarding form. We will use your answers to help you get setup and ready.

Configuration

Set up your game

Setting up your game is super-easy, even if you’re not tech-savvy. We offer several features for personalizing your game theme, questions, and game play.

Show off your Brand

Whether you upload a logo or build out a new theme, we offer tools seamlessly integrate your brand.

Rehearsal

Ready. Set. Go.

After you have rehearse a few times, setup a 15 minute rehearsal with our Onboarding Specialists to answer your advanced questions. We will show you how everything works and we will show you the common obstacles and how to avoid them.

We've got your back

Find answers in our how-to-guides and online help, or use live chat for quick questions .

 

Play

Launch Your Game

Start your game and share your screen. You are ready to play virtual Trivia!

Export Data and Leads

Easily transfer leads from your dashboard into your favorite CRM. Download all of the data you captured into excel for next steps.

Kickoff

Establish Timeline

In the kick-off meeting, we will work with you to establish a project timeline.  We can go as fast or as slow as you need.

Review Success Checklist

In the kick-off meeting, we will review the success checklist. The checklist covers the configuration options available to you, and advice on how to prepare for a successful event.

Configuration

Setup the Software

You will provide the graphics and the content to us.  Our Customer Success team will configure SocialPoint based on your needs.

Show off your Brand

Using your graphics and content, we offer tools to use to blend seamlessly with your brand.

Go Live

Ready. Set. Go.

Setting up your game is super-easy, even if you’re not tech-savvy.  Our Customer Success team will show you how everything works so that you can be setup and running in a jiffy. In addition, we will show you the common obstacles and how to avoid them.

We've got your back

Your Customer Success Manager is a quick call away, if ever you need help.

Post Event

Measure Results

Together we’ll review metrics and tweak to perfection for future events.

Export Data and Leads

Easily transfer leads from your dashboard into your favorite CRM. Download all of the data you captured into excel for next steps.

Kickoff

Establish Timeline

In the kick-off meeting, we will work with you to establish a project timeline.  We can go as fast or as slow as you need.

Review Success Checklist

In the kick-off meeting, we will review the success checklist. The checklist covers the configuration options available to you, and advice on how to prepare for a successful event.

Configuration

Setup the Software

If you have a Service plan, you will provide the graphics and the content to us.  Our Customer Success team will configure SocialPoint based on your needs.  If you are using the Basic Service plan – we will show you how to build games yourself.

Show off your Brand

Using your graphics and content, we offer tools that blend seamlessly with your brand.

Go Live

Ready. Set. Go.

Setting up your game is super-easy, even if you’re not tech-savvy.  Our Customer Success team will show you how everything works so that you can be setup and running in a jiffy. In addition, we will show you the common obstacles and how to avoid them.

We've got your back

Your Customer Success Manager is a quick call away, if ever you need help.

Post Event

Measure Results

Together we’ll review metrics and tweak to perfection for future events.

Export Data and Leads

Easily transfer leads from your dashboard into your favorite CRM. Download all of the data you captured into excel for next steps.

Frequently Asked Questions

What does the Customer Success Team do?

Each project is assigned a customer success manager who will help walk you through our customer success checklist, help you plan your equipment onsite, guide you (or your team) on using our software for your game.  Then, the customer success team will be available on chat if you have additional questions.

How long does it take to setup?

Virtual Trivia:  If you order before 5pm EST, your virtual trivia game (or Virtual Prize Wheel) can be setup and running the same business day.

 

Other projects:

Usually, customers take 2-3 weeks for the first project and go much faster on repeat projects.  Customers use the time to think about decisions, prepare content and complete reviews with internal teams.

What sort of equipment is required?

Online Meeting:  We recommend that you use Webex, Zoom, Gotomeeting, Microsoft Teams or a similar software where you can share your screen.  Your attendees will play via web link. Or, in the case of ON24, Webex or platforms that accept HTML links, SocialPoint that accept HTML links, you can embed Socialpoint into your video feed.

Trade show booth:  You will want to have tablets for any kiosks stations and one or more monitors (with a computer) for any leaderboards and live results display screens.

Do you provide equipment onsite such as monitors or tablets?

This question applies to in-person meetings

Since, most of our customers already have monitors and tablets, we rarely provide equipment onsite.  However, we do have an inventory of iPads and table top stands that we can provide for your event. Usually monitors are cheaper to get from the venue.

Does SocialPoint require internet?

Yes, you will need internet.

Virtual Meetings:  Yes, your attendees will need to have internet access to use SocialPoint.

Onsite: We recommend that you either use a Hotspot or the internet at your venue – one level up from the basic service. You don’t want your game to be at the mercy of people watching cat videos.

Do I need to hire a tech guru to setup my game?

No. SocialPoint is so easy to setup that you can do it in a few clicks. We rarely send tech experts onsite, because you don’t need them.

Can I reuse my game at future events?

Once your game is set up, it’s easy to use again and again. You can purchase a single-event reuse for a nominal fee. Or, you can purchase an unlimited reuse package for all of your SocialPoint games.

Can I change game settings during an event?

Keep full control of your game by logging into your own dashboard. Update content in the game, track performance and export leads.

Can I personalize the lead forms and survey questions for my event?

Yes. Using our Form Builder – we can build custom lead forms and survey forms that will help you capture contact information, answers to lead qualification questions and marketing followup questions. You can customize the forms for each Socialpoint game, or reuse them across all of your SocialPoint games.

Will I be able to export my lead data?

Yes – the goal is to capture more leads right?  You will be able to download lead data at any time using our back end dashboard. With one-click and you will have an excel file that you can easily upload into your favorite CRM.

What sort of analytics will I receive?

Each SocialPoint game provides a dashboard report that will show you the number of games played, leads captured and when the visitors came through your booth. These reports are good to share with your leadership. In addition, you will have access to detailed lead data, survey responses, game data and event over event comparison data.

Does the software integrate with my badge scanner?

No, we don’t integrate with badge scanners at this time.