Support Hours
Need help configuring or managing your game? We’re here to help! Purchase a block of support hours and we’ll be right there to assist with your needs.
Support hours will expire 1 year from the date of purchase. Support hours can be used across SocialPoint products
Ideas on how you might want to use your support hours:
- Turn over game building to your SocialPoint Customer success team.
- Set meetings with our team and your graphics designers and content creators.
- Training additional team members on SocialPoint.
- Join brainstorming calls with your event team.
- Provide dedicated support during your event (with 2 weeks advanced notice and staff availability).
Note: We do not provide host/emcee services.
Dedicated Customer Support Policy for event days:
- Two weeks advance notice and on a weekday = Customer pays regular support hours
- Short notice for dedicated support on a weekday = Customer pays 2X regular support hours.
- Any requests for weekends and evenings with two weeks advance notice = Customer pays 2X regular support hours.
- Short Notice AND weekends = Customer pays 3X regular support hours.